FAQ

Mirror Bible App Help & FAQ

Getting Started Guide

Install the Mirror Bible app on:

Android device:

NOTE: If you are reinstalling the app which you purchased before March 2022, then ensure that you install the older 2019 version… follow the steps below (“Install the older 2019 version”).

  1. Purchase the app on your Android device from the Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorstudybible).
  2. Make sure you are still connected to the internet.
  3. Open the app. If your device is linked to multiple Google accounts, choose one which you are most likely to use in future. If you already have a Mirror Bible account choose it – if it is not on the list, choose the “Add Account” option. 
  4. If there are any problems, please check out the Troubleshooting section below…

 

iOS (Apple) device:

  1. Purchase the app on the App Store (https://play.google.com/store/apps/details?id=com.mirrorstudybible).
  2. Make sure you are still connected to the internet.
  3. Open the app – the full content of the Mirror Bible should download automatically. 
  4. If there are any problems, please check out the Troubleshooting section below…

 

Install the older 2019 version (only available on Android):

  1. Ensure the Play Store on your device is linked to the same Google account with which you first purchased the Mirror Bible, else you will not be able to access the app on the Play Store (see Troubleshooting for more details).
  2. Install the app on your Android device from the Google Play Store (https://play.google.com/store/apps/details?id=com.mirrorword.mirrorbible).
  3. If you already have an account, use your existing username and password to Sign In (SKIP THE REST OF THE STEPS BELOW IN THIS CASE). If you have forgotten your password, use the “Forgot my Password” link to reset it.
  4. Open the app and register by clicking on Sign Up Now
  5. Provide the following to create a Mirrorword account:
    1. Your name
    2. your (valid) email address
    3. a password
  6. After registering, an email with a confirmation link will be sent to the email address provided. Click the link in the email to confirm your email address (or copy paste the url to your browser). If you do not receive it, see Troubleshooting below, but note that it won’t prohibit you from continuing the installation.
  7. Return to the app on your mobile phone. The free version of the content should start downloading as soon as you interact with the app.
    If not, close and reopen the app or restart your phone and open the app again.
  8. If you received the app as a donation from Francois and Lydia, send them the email address with which you registered.
  9. If there are any problems, please check out the Troubleshooting section below…

 

Troubleshooting

My app is not working

  • There are a few possible causes, but the most common cause is having an older version of the app installed. Uninstall the app, and then reinstall it using the App / Play Store (see installation steps above which differ depending on your device and the version of app you purchased initially (if on Android)).
  • If you are still experiencing problems, review the other possibilities below or contact us (see contact details below) with a FULL DESCRIPTION of WHEN, WHAT, WHERE related to the problem.

 

I purchased the previous Mirror Bible App. Why must I purchase it again?

  • If you purchased the app on the Android Play Store, and now want to install it on an Apple IOS device (or vice-versa), there is unfortunately no way we can help – they are two different companies – you’ll need to purchase it again.
  • Ensure that the App/Play Store on your device is linked to the same account with which you purchased the Mirror Bible app originally, else your device has no way of knowing you purchased it previously. On Android, open the Play Store and go to Settings -> Account and device preferences, and check/set it there.
  • We are donating the app to hundreds of pastors and believers all over the world. Your support helps them!

 

I forgot my password.

 

I get “Err#3, Oops, comms error…”

  • This occurs sometimes when using certain internet service providers (some info gets lost in the communication). Check your internet connection and close and reopen the app. If this does not work, restart your phone and open the app again to reset the session. If the problem persists, please contact us at .

 

I did not receive the confirmation email after registering.

  • NOTE: this is applicable only to the older 2019 app purchased before March 2022.
  • Please note that these are 3d party service providers and that Mirrorword cannot take any responsibility related to the use of their services:

 

I purchased the Full Content but still only the free content displays.

 

Many of the books and chapters are missing

  • Firstly, please note that the translation is a work in progress. Most of the New Testament is already translated, and it is the author’s intent to translate the whole New Testament and portions of the Old Testament. After purchasing, you will receive updates for free on an ongoing basis, until we release the final full NT Mirror Bible.
  • Secondly, in case you missed it, the menu in the app that accesses the chapters and books is the magnifying glass icon at the bottom of the screen. Tap it.
  • Also view the next Troubleshooting point below… 

 

Many books eg 1 Cor display only a few (eg 10) chapters on the Menu. 

  • First ensure you have the Full Content, else purchase it… 
  • Open the Navigation Dropdown menu, click on eg 1 Cor to display the chapters
  • Use your finger to scroll the page up to reveal the remaining chapters
  • If they still don’t display, tap again on 1 Cor to hide the chapters. Then tap again to reveal them and then scroll to reveal the remaining chapters (we are aware that this is a bug and will fix this soon).
  • Note, certain books eg 1 and 2 Peter have not been translated fully yet.

Francois has been tirelessly translating since 2014. At present (2021) most of the New Testament is completed. His aim is to complete the New Testament and a few selected portions of the Old Testament.

Mirror Bible Content

John’s Gospel
Luke’s Gospel
Romans
1 Corinthians
2 Corinthians
Galatians
Ephesians
Philippians
Colossians
1 Thessalonians
2 Timothy
Titus
Hebrews
James
1 Peter 1 & 2
2 Peter 1
1 John 1-5

Total of 1144 pages

Once you have paid for the Mirror Bible app, any new content that becomes available will automatically be downloaded to your device, free of charge.

The app only works on IOS (Apple), and Android devices, and can be downloaded from the App / Play Stores respectively. Android version 5 and above is supported. Please note, the app does not work on desktop or laptop computers.

Once registered, you may install the app on any of your other or new personal devices. Use the same email address and password to gain access to the full content, and your stored highlights, bookmarks and notes. Please do not misuse this freedom by providing your password to other users.

When you install the app, the limited free content is automatically downloaded for you. This is just a “taster”. Once you register with an email and password, and purchase the full content using the “Buy the Mirror” button, the full content will be downloaded.

  • Open the app on your device, and tap on the Sign In link
    • Note if you are already signed-in, then tap on the menu icon (bottom right) and then on Sign Out, and then on Sign In.
  • Tap on the Forgot Password link
  • Follow the steps to reset your password…
  • Alternatively, go to https://app.mirrorword.net/login where you can also tap/click on “Forgot your password” to reset it.
  • Firstly, have you obtained the Full Content of the the Mirror Bible? If not, follow the steps to Purchase the Full Content
  • Secondly, in case you missed it, the menu in the app that accesses the chapters and books is the magnifying glass icon at the bottom of the screen. Tap it.
  • Also please note that the translation is a work in progress. Most of the New Testament is already translated, and it is the author’s intent to translate the whole New Testament and portions of the Old Testament. After purchasing, you will receive updates for free on an ongoing basis, until we release the final full NT Mirror Bible.
  • Also view the next Troubleshooting point below… 
  • First ensure you have the Full Content, else purchase it… 
  • Open the Navigation Dropdown menu, click on eg 1 Cor to display the chapters
  • Use your finger to scroll the page up to reveal the remaining chapters
  • If they still don’t display, tap again on 1 Cor to hide the chapters. Then tap again to reveal them and then scroll to reveal the remaining chapters (we are aware that this is a bug and will fix this soon).
  • Note, certain books eg 1 and 2 Peter have not been translated fully yet.

you’d like to automatically receive updates to your Kindle books (that we have confirmed improvements were made in), you can turn on automatic updates for your books from the Manage Your Content and Devices page of your Amazon account.

Before you enable the Automatic Book Update feature, make sure Whispersync for Books is turned on for your device or supported Kindle reading app to sync your notes, highlights, bookmarks, and furthest page read. Whispersync for Books is enabled automatically on Fire tablets and can’t be turned off.

To enable Automatic Book Updates:

1. Go to Manage Your Content and Devices (www.amazon.com/mycd).
2. Select the Preferences tab (click on image to enlarge).

First screenshot of Amazon Kindle Auto Update settings

3. Scroll down to Automatic Book Update, and select “ON” (click on image to enlarge).

Second screenshot of Amazon Kindle Auto Update settings

Any hassles with updates, please contact Amazon directly!

How to contact Amazon:

Amazon has removed links that give direct access to support staff via phone or chat, so your best option is to post to the forum, or send them an email.

Post to the Amazon forum:

www.amazonforum.com

  1. Select the correct category from the Digital and Device Forum options—if you don’t see Kindle E-Readers or Kindle Reading Apps (whichever is applicable to you), click on the See More link, then pick the correct category until you reach the Discussions.
  2. Select the “Ask a New Question” button to post your question to the forum.

Send an email:

You can send an email to: kdp-kindleunlimited@amazon.com

Contact Us

If you have any further problems, please mail us at … we’d be glad to help!

Also PLEASE leave us a nice review on Google Play or the Apple App Store.